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Operations Technician

  • Profile Created:
  • 1 year ago

Description

My education is in software programming and development. However, for the past few years I have primarily worked with SIP 2.0 on the TDC’s IMS platform in various capacities ranging from support to troubleshooting and maintenance. In September 2018, I started working with RPA in our department, where I was charged with automating low value / high repetition tasks in WinAutomation for our own and various other departments in TDC Group. This proved both an exciting and challenging responsibility. I see great potential in this field and I enjoyed working with RPA.

However, I am mainly interested in returning to my roots in programming and development. I started out favoring front-end development, but now I find myself more interested in the back-end. This might have something to do with my time in RPA and the things I have learned working within the field. Ideally, I would like to work with machine learning. I am mostly comfortable with C#, but I also started dabbling in JavaScript and am currently learning Python. Over all, I have amassed a broad variety of skills, but I am always eager to learn more and not afraid to take on new technologies. I am a fast learner and a loyal team player. If I were to describe myself with one sentence, it would have to be: I ask why more often that how.

Skills

Education

  • Business Academy Aarhus 2009 - 2011

    AP Degree, Computer Science

    Primarily focused on Java, C#, .NET, WPF, MSSQL 2005 + 2008, Oracle, and networks in general. Independently, I have also worked with SilverLight, WCF and MS Cloud Services on the Windows Azure platform on my own. Focus in and around development methods was on Unified Process, Scrum, and eXtreme Programming.

Experience

  • TDC Group 2018 - 2020

    Operations Technician (Robotics development)

    Main responsibilities included development and maintenance of our cross-departmental Robotic Process Automation (RPA) program in TDC Erhverv (TDC Group). Developing primarily desktop automation in WinAutomation 8. With focus mainly on data input/extraction/transfer between various systems, dynamic XML script generation, some JavaScript and VB integration, automated email trigger system, call dial automation, etc.

  • TDC Group 2016 - 2018

    Operations Technician

    Main responsibilities included troubleshooting and correcting errors on the IMS platform, lower end maintenance on various IMS systems, support for 1st line technicians, sparring with platform engineers, weekly cross-departmental huddle, educating and sparring with new operations technicians, and more.

  • Sitel Denmark 2015 - 2016

    Technical Support Consultant

    Technical support on behalf of TDC Erhverv (TDCGroup) for TDC Business customers Areas within skill scope included mainly; mobile, IMS, DSL, VPN MPLS tunnels, fiber optic and alarm circuits.

  • Studenterhus Aarhus 2009 - 2016

    Teamleader

    Volunteering in the capacity as teamleader for danish and international volunteers at various events. Responsibilities included hosting and managing social and business events in a capacity of teamleader for other volunteers, training of new volunteers, coordinating event entertainment and catering, managing bar and staff, etc.