Master of Information Technology engineering

Thesis: A Model for Increasing Electronic Payment Tendency (EPT) using Gamification Enterprise Architecture, ERP, CRM, Project management, Technological Integration and Problem Solving, Database Management Systems, IT Technical Foundations, ITIL Foundations and IT Project Management Overall: 19.85 of 20

Bachelor of Information Technology engineering

IT-ADMINISTRATOR and Zone Manager

•Administrating and managing Active Directory and Windows Clients and applying Group Policies • Drive analysis and resolution of complex problems with multiple variables and risks. • Troubleshooting and maintenance computers and IT Services, Installing and Configuring Antivirus and File server for more security. Setup and coding cisco routers • Analyzing information and evaluating results to choose the best solution and solve problems. • Team management and making schedules of 40 people • Good communication skills gained through my experience as Technical supports

IT Technical Support

• Administrating and Troubleshooting all network problems, DNS • Cabling and networking and manage file sharing system and Quota system. • Installing and responsible for MS Windows and MS Office and related software. • Programming and scripting in Visual Basic .NET, php, HTML, CSS