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Remote Service Leader

  • Profile Created:
  • 2 weeks ago

Description

Responsible for remote troubleshooting on PET-CT and Gammacamera systems installed in Italy and Malta. Collaborate with Area Service Managers and Directors Of Service to better satisfy Customer needs. Support Field Engineers on technical issue resolution. Escalate case to European On Line Center and manage critical issue to Customer Site.

Skills

Education

Experience

  • GE Healthcare Institute 2019 - 2019

    Adjunct Instructor

    Teacher at the NM Proficient Service Training. Great experience! I should have teached other trainings in 2020 but unfortunately Covid Pandemic avoid USA travel.

  • GE Medical Systems Italia 2016 - Present

    Remote Service Leader

    Responsible for remote troubleshooting on PET-CT and Gammacamera systems installed in Italy and Malta. Collaborate with Area Service Managers and Directors Of Service to better satisfy Customer needs. Support Field Engineers on technical issue resolution. Escalate case to European On Line Center and manage critical issue to Customer Site

  • GE Medical Systems Italia 2006 - 2016

    Field Service Engineer

    Responsible formaintaining the efficiency of Gammacamera, PET/CT, CT. preclinical and cyclotrons systems.

  • Maspres 2004 - 2006

    Project Leader

    Production of technical documentation, manuals, risk analysis, Development of preproduction prototypes, Field supervisor

  • Maspres 2004 - 2006

    Project Leader

    Production of technical documentation, manuals, risk analysis, Development of preproduction prototypes, Field supervisor

  • Quanta Ltd 2004 - 2004

    Internship Quanta Ltd

    design, testing and qualification of pre-production prototypes, development and design of new electronic equipment, PCB design (using OrCAD software), documentation writing.

Expertise

Medical Device systems troubleshooting
Remote diagnostic
MIcrosoft Office Package
Linux OS
OrCAD
CAD