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IT/OT OnSite Support Engineer

  • Profile Created:
  • 1 month ago

Description

27 Years Old, Married, Muslim, Safe driver, Sports Lover, Technology Lover, Music Lover, BMX Professional, Ambitious, Fast learner, Proactive, Honest, I Love doing the right things with the right way.

Always Looking for a better environment where my family can feel safe and happy, that is why I am currently looking for a new opportunity somewhere else out my country, targeting European countries, simply because I am super interested in their lifestyle, way of living, Health care and Education. Otherwise, I am looking forward to improving myself and my skills in the Technology field. I am super motivated and ready to relocate ASAP.

Education

  • Faculty of Sciences and Techniques ; Settat, Morocco 2018 to 2020

    Master\'s degree in Management Information System

    ICT Standards and repositories (ITIL and Cobit); Project Management; Information System architecture; Software Engineering; Networks and security; ERP and functional professions; Governance of Information systems.

  • Faculty of Sciences and Techniques ; Mohammedia, Morocco 2016 to 2017

    License degree of ICT systems integration

    Software Engineering UML; Object-oriented programming; Algorithm; DotNET Technologies; Java programming; Oracle Database; Web Technology and programming.

  • Specialized Institute of Applied Technology ; Bouznika, Morocco 2014 to 2016

    Technical diploma specializing in ICT Development

    Structured programming techniques and languages; Object-oriented programming; Algorithm; Design and modeling of an information system (UML, Merise); Technical Customer Support; Database Management System (SQL Server, MySQL); Computer Networks; Client-Server Programming; Dynamic Website Programming; Application Deployment; C, C++; C#; ASP.NET; PHP; JavaScript; HTML; CSS; Bootstrap; Time Management.

  • High school of Jaber Ibn Hayan ; Mohammedia Morocco 2013 to 2014

    Baccalaureate of science & physics

    Math; Physics; Science; Philosophy; English; French; History.

Experience

  • APM Terminals Management, Maersk Group ; Tangier Morocco 2021 - Present

    Onsite IT/OT Support Engineer

    Responsible for an ICT department. Manage ICT Projects. Provide technical documentation. Manage Business Continuity Planning. Interact with users to gather requirements. Monitor system performance. Service Desk, Helpdesk ICT Support using ServiceNow. Manage Microsoft 365 Apps. Manage ICT Assets Inventory and Users Access. Solve ICT system problems. Administer ICT system. Maintain relationships with suppliers.

  • LEONI Wiring Systems ; Casablanca Morocco 2017 - 2021

    IT System Administrator

    Manage the whole ICT department alone for one YEAR. Manage the Data backup and restoration using VEEAM and Backup Exec. Manage software updates and security of more than 300 Assets such as Servers, Laptops, Desktops, Tablets, Cutting Machines, Printers and IOS Smartphones. Troubleshoot different ICT Problems. Service Desk, Helpdesk ICT Support using ServiceNow. Provide ICT Training and Awareness for new Joiners. Monitor ICT systems performance. Maintain relationships with suppliers. Manage ICT Assets Inventory and Users Access.

Expertise

IT Problems Troubleshooting
End-User Support
Stakeholders relationship management
IT Project Management
IT Assets Stock Management
IT Assets setup Management
Provide IT Training
Users Access Management
Active Directory
Windows and Linux operating systems
VMWare
ITIL
Microsoft Office 365
Data Backup
IT Infrastructure Monitoring and Management
Documentation
Business Continuity Planning
Basic concepts of programming
C#, ASP, WPF, ADO, DotNet
Python & Django
Web design
UML
SQL